Framework — think before you build

AI Decision Framework

Before you invest in AI, make sure you are solving the right problem. Most organisations do not have an AI problem. They have a process problem — and AI simply makes it more expensive. In many cases, the right answer will be: "You do not need AI at all."

Question 1 of 5

How predictable are the questions or requests you receive?

Question 2 of 5

Can your responses be documented and standardised?

Question 3 of 5

What is the consequence of an incorrect or misleading response?

Question 4 of 5

Does the system need to understand complex context or nuance?

Question 5 of 5

Honestly: do you have your internal processes documented?